TR’s vision for the future

TR's vision is to provide outstanding service, show professionalism in practice and be a progressive workplace.

TR value

Supervisory policy TR

The role of supervision at TR is to help ensure that the amounts paid to the beneficiaries are in accordance with the laws and regulations that the institution operates according. It is important to protect the welfare system, verify the validity of payments and protect it from abuse.

Quality policy TR

The purpose of the quality policy is to set out the institution's focus on quality issues and ensure that quality and service is in accordance with the expectations of customers.

Collection policy TR

The purpose of collections at TR is to collect claims arising from overpayment and these are mainly claims arising from the annual re-calculation of income-related payments.

Purchasing policy TR

The Social Insurance Administration (TR) establishes a procurement policy to ensure that the funds of the Administration are treated responsibly and in accordance with the laws and regulations that apply to public procurement and to public finances.

Equal pay policy TR

Gender Equality Policy TR

Human Resources Policy TR

The goal of HR is to make the best use of the skills, knowledge and attitude of the employees at all times so that different needs of customers are met as well as possible. HR is based on the values of trust, cooperation and ambition and is divided into five main categories which are:

Media policy - Public relations and information media TR

Ethics rules TR

Chart TR

Documentation and information policy TR

Environmental and climate policy TR

IT policy TR

TR utilizes information technology to provide robust and ambitious digital services in cooperation with internal and external parties and to contribute to efficient operations.

Information security policy TR

The information security policy of the Social Insurance Administration (TR) describes the agency's emphasis on information protection and security in information processing. Information in the custody of TR must be protected from internal and external threats, whether they are intentional or negligent. TR must comply with laws, regulations, indications and regulatory bodies' rules on TR's activities. The implementation of the policy is important to assure the government, customers, employees and partners that TR manages its information security responsibly. The information security policy is part of the information security management system at TR and is in accordance with ISO 27001 standard.

Web Policy TR

TR's vision is to provide outstanding service, show professionalism in practice and be a progressive workplace. The website of TR is guided by the agency's vision, providing guidance and information in a variety of ways. TR customers can handle their cases in a secure area on My pages and the website meets a wide range of customer needs. Special care should be taken to ensure that data protection considerations are the basis for all communication and that data protection laws are complied with.

Service policy TR

The role of the Social Insurance Administration (TR) is to provide outstanding service and explain rights to clients and guide them. The goal of the service policy is that employees work as a unit to build a service culture where the values of TR, trust, cooperation and ambition are taken into consideration.