TR works with personal data of individuals obtained from cameras, recordings, information from the applicants themselves and when obtaining information from other sources, authorized by law.
The Insurance Administration conducts electronic monitoring based on the legitimate interests of the organization and to ensure the safety of staff and clients.
Surveillance with security cameras is maintained 24 hours a day. Calls are recorded. The Insurance Administration is responsible for the monitoring and ensures the security of the personal information of those subjected to monitoring. TR is concerned that everyone who is subjected to monitoring is aware of this, and therefore TR reports on monitoring in a clear manner.
The monitoring is only carried out for clear, objective and legitimate purposes. During monitoring, TR is especially careful to observe proportionality and not go beyond what is necessary in order to respect the right to privacy of those who are being monitored.
Special procedures are for listening to recordings and viewing of footage from security cameras. This is only carried out by those who have a clear authorization to do so, if there is a legitimate reason.
The Insurance Administration never publishes or shares personal data publicly.
A person who has been subjected to electronic monitoring has the right to view audio or video recordings made of him during the monitoring. Inspection shall be permitted as soon as possible and no later than within one month of receipt of such request.
This does not apply, however, if the right of the person who has been subjected to the monitoring to be allowed to view the data is deemed to be partially or fully subordinated to the interests of others than his own.
If it is unclear whether a request for inspection or listening will be granted, material is sent to the police or Personal Protection for inspection.
TR does not share personal information generated during electronic monitoring unless with the express consent of the person concerned or if the sharing of the information is prescribed by law.
TR is obliged to hand over to the police material that is generated during electronic monitoring if the information concerns an accident or an alleged criminal act.
TR may share information if it is necessary for one or more of the registered parties to define, present or defend a claim due to a court case or other such legal requirements, e.g. when an insurance company takes a position on liability.
TR may also share information if the Data Protection Authority's decision to share the information is available.
Information generated during electronic monitoring, whether image or sound, will be stored for 30 days according to Article 11 regulations no. 50/2023 on electronic monitoring.
TR deletes the recordings after that time. This does not apply to recordings that have been sent to the police due to accidents or criminal cases, recordings for the purpose of proving claims in court cases or other such legal requirements, or that Personal Protection specifically requires or prescribes a longer retention period.
You can contact the Insurance Administration's personal protection representative regarding TR's electronic monitoring at personuvernd@tr.is.
