Complaints, comments and general questions about health services

-Automatic translation

Attachments must be original documents in PDF format, photocopied or scanned in colour, and high resolution to display all the information on the original document.

• Scanning/photocopying must be perpendicular, as optical reading processes information. Furthermore, scanning/photocopying must cover all visible content on pages, including if something is written on the edge of the page.

• All pages must accompany each document, even if only part of them is referenced.

• Pages must be marked with a serial number. If original documents do not have page numbers, they must be labelled with a serial number and ensure they are in the correct order.

• The accompanying health record must justify the complaint and is only requested for the period covered. See further instructions regarding access to health records.

• If it is impossible to comply with the above or if data is omitted, this should be stated with explanations.

• Unclear/incomplete copies of documents will be rejected unless the sender justifies that better copies cannot be provided.