Complaints, comments and general questions about health services

Complaints shall be in writing and signed by the complainant or the person who has received written authorisation. The license must accompany the complaint.

A complaint form can be found on the Directorate of Health website. You can write directly to the form and expand the document as needed. The Directorate reiterates that it is important to complete the complaint on a computer (not handwritten) to ensure clarity.

The complaint shall clearly state the cause of the complaint and the parties concerned so that it is possible to investigate the case.

The submitted data must be relevant to the investigation and in accordance with the role of the Directorate of Health.

The Office's opinion is free of charge to the complainant, and it is not necessary to seek the assistance of a third party, such as a lawyer, except if the complainant does not feel capable of handling the case himself or considers his interests best served by such assistance.

If the complainant is not confident in filling out the complaint form, information can be sought, and assistance can be obtained by phone at 510 1900.

The address of the Directorate of Health is Katrínartún 2, 105 Reykjavík. The e-mail address is mottaka@landlaeknir.is

Please do not send sensitive, personally identifiable information by e-mail. The Directorate of Health uses Signet Transfer to transfer documents safely.