Key Findings

• Increased Satisfaction: The proportion of those who are "very" or "fairly" satisfied with the services of the District Commissioners rose from 59% in 2022 to 64% in 2024. This is the highest level of satisfaction recorded since comparable surveys began.

• Growing Trust: Trust in the offices also saw a significant increase, with the proportion of those who have "a lot" of trust in the District Commissioners rising from 66% to 71%.

• Service Usage: A substantial portion of the public has utilised the services of the District Commissioners in the past 12 months, most often through electronic means or visits to the District Commissioners' offices.

• Access to Services: Most people prefer to access information about the services of the District Commissioners on the website syslumenn.is. Many note that digital developments have simplified and expedited the processing of matters.

Satisfaction and Trust at Historic Highs

The results of the new survey show that the targeted improvements made by the District Commissioners' offices in recent years have been well received by the public. Special emphasis has been placed on the implementation of digital solutions, increased transparency, and reduced waiting times for processing requests.

The public has responded positively to these changes, and satisfaction with digital solutions has never been higher. The District Commissioners encourage everyone to take advantage of these solutions and offer guidance and assistance for those who need it.

"We are extremely proud of this achievement and are committed to continuing on this path. Our goal is to make the service more efficient, transparent, and accessible for everyone," says a joint statement from the District Commissioners' offices.

Next Steps the District Commissioners' offices plan to use the survey results for ongoing development and improvements. Among the priorities will be to enhance self-service options on the District Commissioners' website, chat service, information on case status on My Pages, along with other service solutions available at www.syslumenn.is. Additionally, work is underway to implement electronic identification, enabling the public to access services in a simpler, faster, and more secure manner without having to visit in person.