The Directorate of Health assesses reports of serious incidents in healthcare to determine whether and how they should be investigated. An investigation aims to determine what caused the incident and take steps to prevent it from happening again.
Unforeseen serious incidents in healthcare can be varied and affect all aspects of patient care, including reception, information, examination, diagnosis, treatment, and follow-up. These incidents usually occur due to a combination of human and systemic factors. Therefore, the Directorate of Health must thoroughly investigate serious incidents from various angles, such as gathering data and statements from those involved and conducting on-site visits. Investigations of serious incidents at the Directorate of Health can be quite extensive and time-consuming, depending on the nature of the incident. The investigation is carried out by specialists at the Directorate of Health, particularly physicians and nurses.
Serious incidents are commonly attributed to inadequate procedures and communication among health professionals or institutions, challenging working conditions (staffing, beds and housing), and insufficient electronic systems.
After investigating an unforeseen serious incident, the Directorate of Health provides recommendations for improvement. These recommendations are based on the findings of the incident and are typically directed to the institution that reported it. Sometimes, the conclusions of the incident may lead to recommendations for other health institutions or support services, such as electronic systems. The suggested improvements may include revising instructions and procedures, upgrading electronic systems, providing simulation training, and promoting a safety culture emphasising teamwork and communication. The Directorate of Health takes control measures in cases where negligence is the main cause of an incident.
