Advisers answer questions and give advice and information at certain times. You can meet them in an interview or make a phone call.
Interview
In an interview, you can receive, among other things:
Card for payments
Assistance in making an appointment with a nurse
Assistance in making an appointment with a social worker
Bus tickets
Answers to various questions
Information about when the interviews are can be found in your housing, if you live in a residential facility run by the Directorate of Labour.
Phone
Time to call is Monday to Thursday from 12 to 3.
Phone number: 515 4800.
Remember to select number 5 on the phone to be contacted.
About the services
Applicants for international protection
The Directorate of Labour provides basic services to applicants for international protection while the Directorate of Immigration processes the application.
The service is tailored to this group. Applicants for international protection do not have a social security number or health insurance in Iceland. Therefore, they cannot seek public services on their own.
Those who come to this country and request recognition of their status as refugees are applicants for international protection.
Refugees are those who have received a positive result of their application for international protection.
Immigrants are those who move to Iceland.
No application necessary
It is not necessary to apply separately for basic services. It is granted according to a specific process that begins when individuals or families submit an application for international protection at a police station.
Good to remember
For applicants for international protection it is very important to have the phone turned on and to answer calls.
It is also necessary to inform the Directorate of Labour of the correct address.
If the Directorate of Labour does not know where an individual is, it can lead to the service being suspended.
Applicants must first live in housing provided by the Directorate of Labour unless they choose to live on their own.
The Directorate of Labour can offer housing at 17 locations in 3 municipalities, most of them in the capital area.
Security guards receive applicants in the residence program and allocate rooms, keys and review house rules.
There is a security guard in the residences around the clock and can therefore always be contacted in emergencies.
It is not necessary to live in a housing unit provided by the Directorate of Labour for an application for international protection to be processed, but it is necessary to inform the Directorate of Labour of the place of residence.
Applicants for international protection are entitled to necessary healthcare services and medicines while their cases are being processed by the Icelandic government.
First medical examination
All applicants for international protection should be examined soon after arriving in Iceland. This applies to both children and adults.
The Directorate of Labour bookes an appointment for the inspection.
The inspection is at Domus, Egilsgata 3.
The doctor evaluates health and provides appropriate treatment if necessary. It is also screened for infectious diseases and post-traumatic stress disorder and given vaccinations.
After the first medical examination, applicants for international protection should seek services from the Directorate of Labour to request an appointment with a doctor.
General medical services and maternity and infant care are in health care near the residence resource.
Other medical services, such as dentistry or operations that are not urgently needed, are not provided unless the Directorate of Labor's trusted physician judges them necessary.
Psychological services
Applicants for international protection are entitled to psychological services. Applicants who experience symptoms of post-traumatic stress, depression and anxiety are especially encouraged to seek the assistance of a psychologist. You can request psychological services in a service interview with the Directorate of Labour.
Psychological interviews are most often conducted at Göngudeild Egilsgata 3, 101 Reykjavík, but in some cases other professionals are sought if they are considered.
Applicants for international protection are entitled to a weekly diet allowance. Diet allowance is paid weekly on a credit card that the applicant has at his disposal. The amount varies depending on the size of the family but is never more than 28 thousand ISK.
The conditions for payment are:
the person concerned does not live in a housing unit that is accompanied by food,
to attend interviews and publications to which he has been invited
undergoes compliance with the access rules that apply in residence arrangements.
Applicants for asylum have the right to be able to get to and from places within their municipality. The Directorate of Labour provides bus tickets.
The Directorate of Labour applies for school for children aged 6 to 18.
