Greta Sverrisdóttir, receptionist at HSU in Selfoss, was born on April 21, 1966, south by the sea in Keflavík. After attending traditional elementary school, Greta went to Menntaskólinn við Sund and then completed a BSc degree in geography and tourism and a MA degree in leisure management at two universities in the United States.

TRIPLE GRANDMA
We are curious about Greta's family life and life outside of work. "I have three grown children and four grandchildren, with one on the way. Outside of work, I enjoy being with my family and good friends, reading good books, traveling, and getting to know other cultures. The most recent is an unforgettable trip through the Rocky Mountains National Park in the United States, where we drove about 3,000 kilometers in total."

EXPERIENCED MANAGER
"I have spent most of my career in administrative positions in services, mostly with the younger generation. I decided to change and study the health system a few years ago. It also played a role in stopping traveling to Reykjavík constantly for work. But I do not regret this change, because here at HSU there is an extremely positive working spirit, the support of the superiors is great and the projects are very diverse. In addition, I have worked on translations for a long time in side effects."

DIVERSIFIED JOB
There are 10 employees at the HSU reception in Selfoss, who work shifts and take turns answering the phone or handling the reception. The receptionist's job involves a lot of communication with other people, both at the counter and on the phone, as well as communication with the various departments within HSU and the staff there. "A large part of the work also consists of various types of project work of various kinds. We at the reception take care of communication with HSU clients, reception, answering the phone, and guide people with any questions they may have. We are also in the hands of the various departments of HSU with many different projects."

HUGE SCOPE
The scope of HSU's reception team at Selfoss is significant. "We are so fortunate to have a very strong team here at the reception and through us, in one way or another, everything related to arrivals to family doctors, nurses, emergency room, arrivals of foreigners and other travelers, imaging, research, maternity care, gastroscopy, and colonoscopies, comes to specialists and comes to cancer drug administration, drug administration, maternity care, and infant care. Some more than others."

TENS OF THOUSANDS OF VISITS
If you look at the aforementioned scope in the HSU's annual report for 2023, there were 52,262 visits to general practitioners in the district, 20,941 visits to the emergency department of HSU in Selfoss, 32,975 visits to nurses, 8,704 visits and treatments in rehabilitation, 3,398 visits to maternity care, 1,011 visits for chemotherapy, 1,110 for other medication, 3,206 interviews with mental health teams, 1,478 interviews with psychologists, 831 visits for hemodialysis and 6,585 visits to outpatient specialists. It is estimated that there are 200-300 daily calls to the HSU reception in Selfoss. See the attached snapshots from the annual report.

Part of the HSU reception team at Selfoss. From left to right are Herdís Ýr Ásgeirsdóttir, Þórunn Gunnarsdóttir, Greta Sverrisdóttir and Valgerður Knútsdóttir.