Holders must instead pick up the cards at the Directorate of Immigration at Dalvegur 18 in Kópavogur or ask for cards to be sent to the offices of district commissioners outside the capital area. Notification will be sent via text message to card holder when a card is ready.

The new procedure is due to the Data Protection Authority's decision on the security of personal information when issuing and sending passports by ordinary mail. It is clear that the same considerations apply to the sending of residence permit cards and passports.