31st January 2025
31st January 2025
Newsletter January 2025
Newsletter of Digital Iceland January 2025
The benefits of digitisation in 2024...
... where to start?
It isn't easy to choose one project over another when it comes to the most beneficial in 2024. The year continued to grow with other big events such as an application for the government to buy property in Grindavík, the registration of electric and hybrid cars, the full digitalisation of the death record process, the process of learning how to drive, and the application process for passports. The Ísland.is community more than doubled in size and access to information as well as personal data increased dramatically. About 500 people attended the Connecting the State conference and hundreds more watched through streaming. Then a large number of meetings, workshops, and seminars were held. The core services developed in line with the needs and expectations of users, institutions and so on.
The list is far from emptied but you can review last year's newsletter for more projects, which still does not cover all of them.
2025 will start with a bang with new initiatives, including the continued implementation and preparation of a new framework agreement between the interdisciplinary teams. The seven priorities that will receive the most weight this year are the introduction of the Ísland.is application system, the institutional website, life events related to employment, health, and education, mapping of the state’s data, and the introduction of a coordinated service system.
2024 in numbers
52 webs on Ísland.is and at other times in processing
298,027 applications passed through the Ísland.is application system in 2024, an increase of 79% between years.
99 entities connected to Straumur.
8 digital certificates in the Ísland.is app and on Ísland.is My Pages.
37 public bodies publish data on Ísland.is My pages.
103 public sector bodies connected to the Digital Mailbox.
17 institutions with an active service page.
About 800 thousand people visited Ísland.is on average per month.
9.5 million visits during the year (9.524.687).
November was the biggest month with over a million visits.
The second largest month was April, with 915 thousand visits mostly due to petitioning.
Total visits to Ísland.is was 28 million (27,979,159).
The average monthly number of people who registered on My pages on Ísland.is was 303.262.
3.6 million registrations on My pages on Ísland.is 2024 (3,639,153).
The highest number of visits to Ísland.is My pages was in October, with 406 thousand people. (Interestingly, it is not the same month that most people visited Ísland.is).
Over 11 million documents were sent to the Digital Mailbox, almost 5 million of which were opened.
In December 2024, 58 thousand people used the Ísland.is app, while 197 thousand people have downloaded the app.
Askur answered 143,272 questions, which averaged 90% of the total.
According to Gallup, 80% of respondents have used the Digital Mailbox compared to 44% two years ago.
97% of Icelanders know Ísland.is.
70% satisfied or very satisfied with Ísland.is.
Knowledge and usage of the Digital Mailbox increased considerably between years, from 69% to just under 80% between years.
The agegroup with the lowest usage was 70 years of age and older at 59%, with an increase of 6% since last year. The highest use was measured by 30-39 years of age, 98%.
900 million benefit from the Ísland.is application system
The number of applications that passed through the Ísland.is application system increased by 79% from last year. The total number of applications in the system was around 300,000 in 2024.
Read more on the Ísland.is application system benefits in 2024
About 2.8 billion in benefits from the Icelandic Digital Mailbox
At the end of 2024, a total of 103 public bodies had connected and used the Digital Mailbox on Ísland.is for communication with individuals and companies.
Read more on the Digital Mailbox's benefits 2024
2024 record year in payments on Ísland.is
The usage of all core services on Ísland.is will grow in 2024 and it is therefore important to ensure that this increase will be felt all the way – that users know and choose digital solutions over paper processes.
Intro meeting with consultants
A briefing with the consultants that were contracted in the wake of the tender was held. Following that, a course is offered that allows these parties to get a running start in collaboration with Digital Iceland and build a national team of software development consultants.
Among the projects of Digital Iceland
Applications on Ísland.is
Acknowledgement of school attendance (primary school)
Changing the primary school
Revocation of old-age pension
Registration of a lease
Application for secondary school
TR Revenue Plan
Reporting of work accidents
Reporting an online crime
The Digital Iceland Proxy System
Mandate for the Director of Enterprise
Ísland.is My Pages
Prescriptions and Pharmaco history
Place on waiting lists
Websites in process
Civil Protection
The District Court
The Government Property Agency
Primary Health Care of the Capital Area
The National University Hospital of Iceland (LSH)
The Police
The Icelandic Centre for Research
Consultants of Ísland.is
Prescriptions and medication history
Status on the waiting list
Work-related life events