Rights in case of air travel disruption

Generally you are entitled to compensation if you arrive at your destination later than 3 hours after the reported arrival time.

Service

After a delay of 2, 3 or 4 hours

Passengers are entitled to the following services according to the duration of a flight:

• meal and refreshments in accordance with the duration of delay

• a phone call

• accommodation if necessary

• travel to accommodation

After 5 hours delay

In addition, if delayed departures reach 5 hours, passengers have a choice between:

• cancelling a flight and reimbursement of the ticket

• another flight at the first opportunity

• other flights later

Compensation

Passengers are entitled to compensation from 125 to 600 euros

• if the delay in arrival at the destination is 3 hours or longer

• force majeure is not the case

If the airline has informed you of the cancellation of the flight 14 days before the scheduled departure, you are not entitled to compensation.

Otherwise, you may be entitled to:

• meal and refreshments in accordance with the duration of delay

• a phone call

• accommodation if necessary

• travel to accommodation

• compensation from 125 to 600 euros

In addition, a choice between:

• cancelling a flight and reimbursement of the ticket

• another flight at the first opportunity

• other flights later

If the airline has informed you of an accelerated flight of 1 hour or more 14 days before scheduled departure, you are not entitled to compensation.

Otherwise, you are entitled to:

• meal and refreshments

• a phone call

• accommodation if necessary

• travel to accommodation

• compensation from 125 to 600 euros

In addition, a choice between:

• cancelling a flight and reimbursement of the ticket

• another flight at the first opportunity

• other flights later

If your airline is unable to provide you with a seat on the flight you have booked, you have been denied boarding. If you are denied boarding without your consent, you are entitled to compensation.

This is different from being denied boarding for reasonable reasons, such as disruptive behaviour or inadequate travel documents.

Service

If you are denied boarding, you entitled to:

• meal and refreshments in accordance with the duration of delay

• a phone call

• accommodation if necessary

• travel at accommodation

• compensation from 125 to 600 euros

In addition, a choice between:

• cancelling a flight and reimbursement of the ticket

• another flight at the first opportunity

• other flights later

If your airline downgrades you, you may be entitled to:

• reimbursement of between 30 and 75 percent of the ticket according to the length of the flight.

If your trip consists of more than one flight and you have booked a round trip on one ticket, your airline have to provide you with services if you miss a connecting flight.

You are entitled to:

• meal and refreshments in accordance with the length of the delay

• a phone call

• accommodation if needed

• trip to accommodation
  

If you have booked separate flights, the airline is not responsible for the connecting flight.